Feel free to call or e-mail the store directly! We usually respond promptly during business hours!
How does your pricing work?
We have a standard flat rate based off of date and location of delivery! After that, it is simply cost of the items you'd like to purchase—nothing more! We also have two retail stores that you can pick up any party supply or decoration!
How much notice do you need?
We typically ask a minimum of 48 hours prior to your table or event to make sure we can get you on our schedule! However, if we can make it happen, we will! During busier times of year (such as Holiday, Mardi Gras, and Graduation) we suggest booking as early as possible—we book up quickly!
Is everything you offer listed here?
Absolutely not! While we love our little party stores, we are also very proud of our event design and planning skills. Our parent company, Z Event Company, has been in business over 30 years! Send us any and all inspiration you have—we love to curate something perfect just for you!
What if I have absolutely no clue what I want to do?
We are more than happy to walk you through the creative process—we have lots of ideas!
Do you ship?
Deposits and Final Payment
We require 50% of your total as a deposit. All deposits are final.
Final payment is due 48 hours before your install date. If final payment is not rendered, you will forfeit your deposit and your install will not be delivered.
Should you need to cancel your order, you must submit your cancellation in writing (email is permitted) a full (5) business days before the day of your install. If you do not adhere to this cancellation policy, the full invoice amount will be due the day of your planned install. All deposits are final. Should you need to cancel your order, you will not be refunded your deposit.
In the event that the weather becomes an issue for your event, client’s may have a “raincheck” if they contact Sparkle and Swag 36 hours prior to their install.
Should a client not have an alternative weather plan on file and does not contact Sparkle and Swag a full 36 hours prior, full payment for the project will be due. With or without formal cancellation, Sparkle and Swag will not do any installation which risks the safety of our team members. This includes our right to not install during severe weather, any major threatening event, or in any circumstance where proper safety precautions have been put into place prior to arrival. This is completely up to the discretion of the Sparkle and Swag staff, and if any team member arrives on site and feels unsafe for any reason, we reserve the right to leave without return of deposit.
Store items may be returned within 10 days of purchase with a copy of your receipt. During this time, we will gladly accept unopened items in their original packaging for store credit. Once balloons leave our store or delivery van, we are no longer responsible for their lifespan. Helium is sensitive to temperature and humidity which affects the balloons' longevity. All Balloon sales are final.
If you did however receive the incorrect product or one that was damaged, we apologize and will take care to fix the order! For damaged products, we will exchange them for you, and for missing parts of an order, we will be sure to get them to you as soon as we can.
We apologize for the inconvenience and appreciate your understanding. Any other issues with your order will be looked at on a case-by-case basis.