This store requires javascript to be enabled for some features to work correctly.
Feel free to call or e-mail the store directly! We usually respond promptly during business hours!
Can I bring in my own balloons for you to inflate?
We unfortunately do not inflate outside balloons brought in by customers. We invite you to peruse our vast collection of mylar balloons online or visit us in store to purchase balloons that we are able to inflate on site!
How does your pricing work?
We have a standard flat rate based off of date and location of delivery! After that, it is simply cost of the items you'd like to purchase—nothing more! We also have two retail stores that you can pick up any party supply or decoration!
How much notice do you need?
We typically ask a minimum of 48 hours prior to your table or event to make sure we can get you on our schedule! However, if we can make it happen, we will! During busier times of year (such as Holiday, Mardi Gras, and Graduation) we suggest booking as early as possible—we book up quickly!
Is everything you offer listed here?
Absolutely not! While we love our little party stores, we are also very proud of our event design and planning skills. Our parent company, Z Event Company, has been in business over 30 years! Send us any and all inspiration you have—we love to curate something perfect just for you!
What if I have absolutely no clue what I want to do?
We are more than happy to walk you through the creative process—we have lots of ideas!
Do you ship?
Absolutely!
Deposits and Final Payment
We require 50% of your total as a deposit. All deposits are final.
Final payment is due 48 hours before your install date. If final payment is not rendered, you will forfeit your deposit and your install will not be delivered.
Cancellation Policy
Should you need to cancel your order, you must submit your cancellation in writing (email is permitted) a full (5) business days before the day of your install. If you do not adhere to this cancellation policy, the full invoice amount will be due the day of your planned install. All deposits are final. Should you need to cancel your order, you will not be refunded your deposit.
Weather Policy
In the event that the weather becomes an issue for your event, client’s may have a “raincheck” if they contact Sparkle and Swag 36 hours prior to their install.
Should a client not have an alternative weather plan on file and does not contact Sparkle and Swag a full 36 hours prior, full payment for the project will be due. With or without formal cancellation, Sparkle and Swag will not do any installation which risks the safety of our team members. This includes our right to not install during severe weather, any major threatening event, or in any circumstance where proper safety precautions have been put into place prior to arrival. This is completely up to the discretion of the Sparkle and Swag staff, and if any team member arrives on site and feels unsafe for any reason, we reserve the right to leave without return of deposit.
Return Policy
In Store Purchases
Items purchased in store may be returned within 10 days of purchase with a copy of your receipt. We accept unopened items in their original packaging and will refund with store credit.
If you received a damaged product, we will exchange it for you.
Balloons
Once balloons leave our store or delivery van, we are no longer responsible for their lifespan. Helium is sensitive to temperature and humidity which affects the balloons' longevity. All Balloon sales are final.
Online Purchases
Items purchased online must be shipped back within 10 days of receipt. Items must be unopened, unbroken, and in their original packaging to receive a store credit refund. Sparkle and Swag is not responsible for the cost of return shipping.
Please email the tracking number (USPS tracking, UPS, or FedEx) to shop@sparkleandswag.com with your order number and "Return" in the subject line and return your package to:
Sparkle and Swag
634 Orange Street
Suite B
New Orleans, LA 70130
If you received the incorrect product or it was damaged upon arrival, we apologize! We will exchange damage products and ship missing pieces for an order taking care they arrive as soon as possible.
We apologize for the inconvenience and appreciate your understanding. Any other issues with your order will be looked at on a case-by-case basis.
Damage & Liability Claim
Effective Date: July 15, 2026
Sparkle and Swag LLC ("Sparkle and Swag," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://sparkleandswag.com/ (the "Site"), make a purchase, subscribe to our communications, or otherwise interact with us.
By using our Site, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
When you place an order, submit a form, sign up for our newsletter, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Any information you provide through contact forms, email communications, or customer service inquiries
Information Collected Automatically
When you visit our Site, certain information may be collected automatically through cookies and similar technologies, including:
- IP address
- Browser type and device information
- Pages viewed and time spent on our Site
- Referring website information
- Shopping and browsing activity on our Site
This information helps us improve our website, products, and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and support
- Communicate with you about your orders
- Respond to inquiries and requests
- Send marketing emails and promotions (when you have opted in)
- Improve our website, products, and services
- Analyze website performance and customer behavior
- Detect and prevent fraud and security issues
- Comply with legal obligations
Cookies and Tracking Technologies
Our website is hosted on Shopify and uses cookies and similar technologies to operate the Site, improve functionality, analyze traffic, and support marketing efforts.
Cookies may be placed by Shopify and certain third-party providers, including Google and Meta. You may control cookie settings through your browser preferences; however, disabling cookies may affect certain website features.
Third-Party Services
We work with trusted third-party service providers that help us operate our business. These providers may collect or process information on our behalf, including:
Shopify and Shop Pay
Our online store is powered by Shopify. Shopify processes order information, payment transactions, and website functionality. Your information is subject to Shopify's privacy practices where applicable.
Google Analytics
We use Google Analytics to understand how visitors use our Site and to improve user experience. Google Analytics may collect information about your interactions with our Site through cookies and similar technologies.
Meta (Facebook) Pixel
We use Meta Pixel to measure advertising performance, understand customer interactions, and provide relevant advertising on Meta platforms.
Klaviyo
We use Klaviyo to manage email marketing communications and newsletters. If you subscribe to our mailing list, your information may be processed through Klaviyo.
Sharing of Information
We do not sell your personal information.
We may share your information with:
- Service providers that assist with website operations, payment processing, shipping, marketing, and analytics
- Legal authorities when required by law or to protect our rights
- Successors in connection with a merger, acquisition, or sale of business assets
We only share information as necessary to operate our business and fulfill the purposes described in this Privacy Policy.
Marketing Communications
If you sign up for our newsletter or marketing communications, we may send promotional emails regarding products, services, events, and special offers.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected, we will take appropriate steps to delete such information.
Your Privacy Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain marketing communications
To exercise any applicable privacy rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Sparkle and Swag LLC
508 Metairie Road
Metairie, LA 70005
Email: shop@sparkleandswag.com